Privacy policy

English Language Centre is committed to protecting and respecting your privacy.

This Policy explains when and why personal information may be collected about people who visit the website, how it is used, the conditions under which it may be disclosed to others and how it is kept secure.

This Policy may be changed from time to time, so please check this page to ensure that you are happy with any changes. By using this website, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and the privacy practices should be sent by email through the contact form.

How your information may be collected

Your information may be obtained when you use the website; for example, when you get in touch about proofreading, editing or formatting services.

What type of information is collected from you

Personal information:
English Language Centre may collect personally identifiable information from you such as names, addresses, telephone numbers, physical addresses and email addresses; company names, addresses, telephone numbers, physical addresses, email addresses or tax ID numbers; as well as similar information concerning technical contacts, marketing contacts and executive contacts within your company or organisation. If you purchase a service, your card information may be collected by third-party payment processors such as PayPal, who specialise in the secure online capture and processing of credit/debit card transactions.

Non-personal information:
English Language Centre may collect non-personally identifiable information from you such as the type of browser you use, your operating system, the screen resolution of your browser, your IP address, which pages you view on the site, and the time and duration of your visits.

User communications:
If you communicate, your information relating to that communication may be collected whether it takes the form of an email, fax, letter, testimonial or any other form of communication between you and English Language Centre, or submitted by you through the website.

How your information is used

Your information may be used:

  • to process orders that you have submitted;
  • to fulfil any obligations arising from any contracts entered into;
  • to seek your views or comments on the services provided;
  • to notify you of changes to the services;
  • to send you communications that you have requested and that may be of interest to you; and/or
  • to process a job application.

The retention periods for personal information are reviewed on a regular basis. Your personal information will be held on the system for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract held.

Who has access to your information?

Your information will not be sold or rented to third parties, or shared with third parties for marketing purposes. Your personal information may be transferred to a third party as part of a sale of some or all of the business and assets to any third party, or as part of any business restructuring or reorganisation, or due to any duty to disclose or share your personal data in order to comply with any legal obligation, or to enforce or apply the terms of service, or to protect the rights, property or the safety of clients. However, steps will be taken with the aim of ensuring that your privacy rights continue to be protected.

Your choices

You will not be contacted for marketing purposes by email, phone or text message unless you have given your prior consent. You can change your marketing preferences at any time by getting in touch.

How you can access and update or delete your user content or personal information

The accuracy of your information is important. You have the right to access, update, or delete your user content or the personal information English Language Centre holds about you by getting in touch.

Security precautions in place to protect the loss, misuse or alteration of your information

When you provide personal information, steps are taken to ensure that it is treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software: 128 bit encryption on SSL. When you are on a secure page, a lock icon will appear in the address bar of web browsers such as Google Chrome.

Non-sensitive details (e.g. your email address) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, despite all efforts to protect your personal information, the security of any information you transmit cannot be guaranteed, and therefore you do so at your own risk. Once your information is received, every effort will be made to ensure its security on the system. Where you have been given (or where you have chosen) a password that enables you to access certain parts of the website, you are responsible for keeping this password confidential. You will not be asked to share your password with anyone.

The files you send will be stored on an encrypted server, while any machines used to carry out proofreading, editing, formatting or other requested work will be running the latest security software, which is regularly updated.

Use of cookies

Like many other websites, the English Language Centre website may use cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns, and do not identify you as an individual. For more information, please view the Cookie policy.

It is possible to switch off cookies by setting your browser preferences, although turning cookies off may result in a loss of functionality when using the website.

Links to other websites

English Language Centre may contain links to other websites run by other organisations. Since this Privacy policy applies only to the present website‚ you are encouraged to read the privacy statements on the other websites you visit. English Language Centre cannot be held responsible for the privacy policies and practices of other sites, even if you access them using links from this website.

16 or under

Protecting the privacy of children aged 16 or under is an important concern. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you intend to provide personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information that you provide may be transferred to countries outside the European Union (EU). By way of example, this may happen if any of the website servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If your information is transferred outside of the EU in this way, steps will be taken to ensure that appropriate security measures are adopted with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use the website services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Privacy policy

This Privacy policy is kept under regular review, and was last updated on 8th September 2022.