FAQs

Here you can find answers to the most common questions asked. If your query is not listed here, then please check our Terms of Service or contact us for further details.

 

Before you place an order:

Can you work with LaTex documents?
Only if you convert the document to a PDF file and send us that document. We will convert the file to MS Word format and complete the work using the “Track Changes” feature. It will then be your responsibility to transfer all the changes into the original LaTex document.
Do I need to make a reservation?
Usually this is not necessary, but at times of peak demand such as dissertation proofreading in August/September, you are advised to contact us in advance to notify us of your request and reserve a fixed slot for the work to be completed within your required time frame.
How do I send my document?
Your Microsoft Word or Open Office document can either be sent as an attachment to
info@englishlc.com
, or you can attach and send it through the contact form.
Is there a minimum fee?
Yes, the minimum fee for any request is £8.
What do you charge for proofreading and editing CVs?
There is a fixed charge of £7.50 per page for proofreading CVs, and £15 per page for editing CVs.
What if I am worried about the level of plagiarism in my document?
We can check your paper against the Turnitin database of 45 billion web pages, and 130 million periodicals and journal articles. The fee is £10/5,000 words, and you will receive back a similarity report that you can compare with your university/journal’s similarity limits, while the similar strings of texts will also be highlighted for attention.
What if I want the urgent 12 or 24 hour service?
If you require the urgent proofreading or editing service, then please contact us before placing your order. This is important so we can assess your request and guarantee that we can complete and return the document to you before your deadline.
What if my word count is too high or too low?
We can increase or decrease your word count to make sure that you stay within your assignment or dissertation guidelines. Please contact us for further details.
What is Microsoft Word's Track Changes?
Track Changes is a feature of Microsoft Word that allows an editor to make changes to your document. All the changes are recorded, so you stay in complete control of your document. You can see the process in action here.

 

After you place an order and send your document:

How will I know you have received my document?
Once we have received your document and details regarding the level of service and completion time, we will send you an email to confirm that we have your document, and that we will return it on a certain day and no later than a certain time.
Who will proofread or edit my document?
One of our native speaking editors will work on your document. They are all graduates, and have many years of experience proofreading and editing scientific, academic and non-academic documents.
Will you keep my files safe?
Yes, your documents will be encrypted and stored on a password protected server, while the computers used to carry out the editing all run the latest security software.

 

After you receive back your completed documents:

What will I receive back after proofreading or editing?
You will receive back two documents: your-filename 1.docx and your-filename 2.docx. The first document has all the changes marked up in red. Therefore, you can review, accept or reject any of the edits that have been made. The second document is the clean working copy, and you will only need to check, action and then delete any comments that have been made.
What can/should I check?
If time is short, then you should concentrate on reviewing and actioning the comments first and foremost, as your editor will make a point of leaving comments for your attention where there is any uncertainty over the text insertions or deletions. Ideally you should read carefully through the whole document, noting and verifying all the edits that have been made.
Can you review the changes I make due to the comments?
Yes, one review is included in the price. If you want us to check the changes you make as a result of the comments you receive, then please return the document with the text highlighted so it can be clearly identified.
How do I delete the comments?
After you have checked and taken action in response to the comments in Version 2, you can delete each comment by right clicking and selecting “Delete Comment”, or by going to the MS Word menu and selecting “Review” >> “Delete” >> “Delete all Comments in Document”.
Can you explain the spacing issues I'm seeing in Word documents when using Microsoft Office 2007?
If you find that spaces are missing between some of the words in your proofread or edited document, this is not a mistake by your proofreader, as he/she reviews your document twice to remove every one of these type of errors. This is a known issue with Microsoft Office 2007.

We use Office 2010 to edit your documents, and the problem of missing spaces can arise for clients using Word 2007 when they open their returned document. The solution? Ensure you have the current updates for Office installed. Specifically, ensure that you have Office 2007 Service Pack 2 or 3 installed.

What if I am not satisfied with the service?
We make every effort to ensure you are fully satisfied with the service. In the unlikely event that you have a concern, we will deal with this promptly and effectively, and take whatever steps are necessary to resolve this. Your satisfaction is our priority.

 

Payment:

When and how do I pay?
You have two choices. Either 1) make payment in full when you place your order, or 2) pay a 20% deposit and forward us official correspondence from your university using your university/institutional email account. If you prefer option 2, then the balance of 80% must be paid no later than 14 days after you receive back the completed documents.

Payment can be made either by direct bank transfer, through PayPal as an account holder (or as a guest using your credit/debit card), or by Western Union transfer. More details are available on the payment page.

Can you help me with the PayPal payment process?
Please follow these steps to process the payment through PayPal:

1. Click the PayPal link here or on the website payment page.

2. In the left-hand PayPal column under Order Payment insert a) your description: (e.g. Your name – proofreading 3,500 words), b) your item price: (e.g. £27.67, and c) select Update.

3.1 If you have a PayPal account then in the right-hand column complete your login details under Pay with my PayPal account and process the payment.

3.2 If you do not have a PayPal account then in the right-hand column complete your payment under Pay with a credit or debit card.

What about international bank transfers?
The client is responsible for the payment of all bank transfer charges. Although UK and European bank transfers incur no transaction charges, our bank levies a £6 charge for all international bank transfers received that are over £100. Please take this into account when making international transfers, as well as any additional charges that are levied by the sending bank, and ensure that the final amount that is deposited after the transfer is the quoted fee.
Is my PayPal payment protected as a buyer of services?
Yes, PayPal protects UK buyers of services for up to 180 days after payment has been made.